Shipping policy
Shipping Policy
Order Processing Time
We aim to process and ship all orders within [1-3] business days after payment is received. Please note that orders placed on weekends or holidays will be processed the next business day.
Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and the size/weight of your order. Estimated delivery times:
- Standard Shipping: [3-7] business days
- Expedited Shipping: [2-3] business days
- International Shipping: [10-20] business days
Delivery times may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Locations
We currently ship to:
- United States and Canada
If your location isn’t listed, please contact us at vao@vaosartshop.com to discuss options.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Lost or Damaged Packages
We are not responsible for lost or damaged packages caused by the shipping carrier. However, if you encounter an issue, please contact us within [7-10] days of the delivery date, and we will assist you in filing a claim with the carrier.
Returns and Exchanges
For details on our return and exchange policy, please visit our Return Policy or contact us at vao@vaosartshop.com.
Contact Us
If you have any questions or concerns about our shipping policy, please reach out to us at:
- Email: vao@vaosartshop.com
Thank you for shopping with Vao's Art Shop!